Cast Iron for RightNow

Cast Iron Systems created an appliance-based solution specifically for integrating RightNow with other applications. The Cast Iron Integration Appliance® for RightNow is a purpose-built solution that dramatically simplifies application integration projects and enables you to complete them in days.

Connect RightNow with Your Enterprise

Most RightNow customers need to rapidly migrate and/or synchronize customer service data with a variety of other systems — including CRM, ERP, databases, call center and custom applications — to capture valuable insights from customer interactions and share this knowledgebase across all service channels. The Cast Iron Integration Appliance for RightNow uses a "configuration, not coding" approach and contains everything needed to ensure that your integrations with RightNow are implemented in days.

Why Choose the Cast Iron Integration Appliance?

The Cast Iron Integration Appliance has been specifically engineered for RightNow and contains everything needed to complete integration projects in days. This enables IT Departments to be nimble and respond rapidly to the needs of the business.

Fastest Time to Market:

• No software to install
• Up and running in minutes!
• Configuration, not coding
• Rack-mountable, production-ready
• On demand library of Template Integration Processes (TIPs) for the most common integration scenarios

Lowest Costs:

• No software to license or deploy; nothing else to buy
• Used by systems analysts, not middleware experts
• Low monthly subscription pricing
• Up to 80% lower maintenance costs vs. software-based alternatives
• No need to maintain multiple components including hardware, web servers, databases, integration brokers, etc.

Simplest Monitoring and Management:

• Complete visibility into transactions
• Proactive alerting of data and connectivity errors
• Monitor from anywhere, anytime
• Factory-configured High-Availability option

Most Rapid, Efficient Development:

• Pre-built RightNow connector utilizing RightNow Connect™
• 100% standards-based; no reliance on niche middleware products
• Pre-built connectors to ERP, CRM, flat-files, Web Services, all major databases, messaging systems, and other customer support systems
• Unmatched flexibility - can be deployed on-premise or hosted in the Cloud

What Problems Does the Cast Iron Integration Appliance Solve?

The Cast Iron Integration Appliance for RightNow rapidly solves a variety of integration and migration problems that involve both internal and external applications. Problems that need migration/synchronization, either real time or batch, between RightNow and other systems are easily solved with the Integration Appliance. Companies in industries ranging from education, financial services and travel to telecommunications, consumer goods and high tech, use Cast Iron's solution for RightNow to solve problems like these:

How Does RightNow Integration Work?

The Cast Iron solution provides the following key features to simplify and accelerate data migration and integration with RightNow:

Data Quality and Migration:

• Data Profiling: Assess the quality of your data before commencing data migrations — e.g. identify the unique state and country codes present in your address data
• Intelligent Data Cleansing:
  • Duplicate Removal (de-duplication): Combine data from various different data sources and remove duplicate values — e.g. remove the same lead scanned multiple times
  • Fuzzy Lookup: Configure sophisticated rules to highlight errors and fix them - e.g. common misspellings, abbreviations, etc.
• Data Enrichment: Perform lookups with third-party providers to enrich your data - e.g. DUNS number from Dun & Bradstreet services, etc.

Integration and Extraction

Cast Iron Integration Appliances simplify RightNow integrations in just four easy steps:

Cast Iron Integration Appliances connect RightNow to a wide variety of enterprise applications including CRM, ERP, databases, flat-files, other customer support systems and on-demand applications. Using a "configuration, not coding" approach for connecting applications not only enables rapid implementations but also eliminates the need to touch the endpoints. These appliances provide a graphical UI to transform data between source and target applications, and provide automatic completeness checks. A workflow process can be defined using drag-and-drop logical functions. And, a single web-based console provides complete visibility to data flowing through the appliance and enables complete management of the integrations.

Components

The Cast Iron Integration Appliance provides three components to configure, deploy and manage your application integration projects.

Cast Iron Studio™

Cast Iron Studio (Studio) is at the heart of the easy-to-use design experience offered by Cast Iron's Integration Appliances. Studio provides a graphical environment for you to design integration data flows called workflows or orchestrations. Studio allows you to create these workflows by dragging and dropping activities into a design window. Once designed, these workflows can be published to the appliance with a single click.

Run-time Appliance

Combining ease-of-use with robust functionality, the purpose-built Run-time Appliance brings high performance and reliability to your integration solution. With easy scalability and complete security, the appliance is self-contained and has everything needed to complete your integrations.

Web Management Console

Web Management Console (WMC) is a simple-to-use environment where you deploy integration projects, and then securely monitor and manage these integrations. The Web Management Console also manages all deployment assets related to the integration for you. These assets could include the WSDL definition for a web service to invoke your integration or database scripts to send database events to the Cast Iron Integration Appliance.

Getting Started

Thank you for your interest in Cast Iron Systems. To speak with someone immediately, please call 1-650-230-0705. Or, you can simply fill in the short form below and you will be contacted within 24 hours.