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Cast Iron for RightNow

You selected RightNow for its powerful customer service capabilities and need a simple way to get the solution integrated as rapidly as possible. You realize that providing effective customer service requires the RightNow system to have secure access to migrated and live data — such as incident reports, warranties, sales orders, contacts, etc. — that resides deep within your corporate systems. But you don't want to embark on a lengthy project requiring extensive integration expertise and lots of complex software. Sound familiar?

"It was going to take six weeks of coding for us to complete our RightNow integrations. However, Cast Iron's Integration Solution delivered a fully-functional integration within one week and without writing a single line of code. The solution was so simple to use that it allowed us to focus on business problems rather than technical details." David Burnett Director of Informatics, PGP Corporation

Integrate RightNow — in Just Days!

Cast Iron Systems created a fast and simple solution specifically for integrating RightNow with other applications. The Cast Iron Integration Solution for RightNow is purpose-built to dramatically simplify application integration projects and enable you to complete them in days.

Connect RightNow with Your Enterprise

Most RightNow customers need to rapidly migrate and/or synchronize customer service data with a variety of other systems — including CRM, ERP, databases, call center and custom applications — to capture valuable insights from customer interactions and share this knowledgebase across all service channels. The Cast Iron Integration Solution for RightNow uses a “configuration, not coding” approach and contains everything needed to ensure that your integrations with RightNow are implemented in days.

Why Choose Cast Iron OmniConnect for RightNow Integration?

Cast Iron OmniConnect for RightNow enables IT Departments to be nimble and respond rapidly to the needs of the business. This Integration Solution has been specifically engineered for RightNow and contains everything needed to complete integration projects in days.

Fastest Time to Market:

No software to install or manage
Graphical configuration, not coding
On demand library of pre-built Template Integration Processes (TIPs) for the most common integration scenarios

Lowest Costs:

Low monthly subscription pricing
Up to 80% lower maintenance costs vs. software-based alternatives
No need to maintain multiple components including hardware, web servers, databases, integration brokers, etc.

Simplest Monitoring and Management:

100% remote management and administration
Proactive alerting of data and connectivity errors
Monitor from anywhere, anytime

Most Rapid, Efficient Development:

Unmatched flexibility - can be deployed via an on-premise Integration Appliance or the integration-as-a-service Cast Iron Cloud2
100% standards-based; no reliance on niche middleware skills
Pre-built and pre-optimized RightNow connector utilizing RightNow Connect™
Pre-built connectors to ERP, CRM, flat-files, Web Services, all major databases, messaging systems, other customer support systems, and more

What Problems Does Cast Iron OmniConnect Solve?

Cast Iron OmniConnect for RightNow rapidly solves a variety of integration and migration problems that involve both internal and external applications. Problems that need migration/synchronization, either real time or batch, between RightNow and other systems are easily solved with Cast Iron. Companies in industries ranging from education, financial services and travel to telecommunications, consumer goods and high tech, use Cast Iron's Integration Solution for RightNow to solve problems like these:

Migrate data or synchronize data in real time between RightNow and other applications to provide a 360° view of customers:

Trouble tickets, RMA, warranty and support with call centers
Customer master with ERP and CRM systems
Contact and incident information with call center systems
Sales order tracking with ERP and CRM systems
Knowledgebase access to call centers
Address validation with 3rd party systems (like Address Doctor and USPS)
Data migration from other Customer Support Systems
Data extraction to reporting systems
Leads, campaigns and opportunities with marketing automation systems

Connect RightNow with:

CRM (for call centers) including Oracle, Clarify, Remedy, Kana, Vantive, Siebel, etc.
ERP including Lawson, Oracle, JD Edwards, SAP, Great Plains, PeopleSoft, BAAN, QAD, etc.
On-demand applications like salesforce.com, NetSuite, QuickArrow, etc.
All major databases including Oracle, DB2, SQL Server, mySQL, Informix, Sybase, etc.
Middleware and all major EAI platforms
Flat-files using FTP, HTTP(S), E-mail
XML and Web Services
EDI
Custom applications
And many other applications…

Simplify Your Integration Projects:

The Cast Iron Integration Solution for RightNow is self-contained and provides everything needed to integrate RightNow with other applications and endpoints. The Cast Iron solution provides the following features to simplify and accelerate data migration and integration with RightNow:

Cast Iron Capabilities

Migration and Data Quality:

Data Profiling: Assess the quality of your data before commencing data migrations
Intelligent Data Cleansing:
- Duplicate Removal (de-duplication): Combine data from various different sources and remove duplicate values
- Fuzzy Lookup: Configure sophisticated rules to highlight errors and fix them
Data Enrichment: Perform lookups with third-party providers to enrich your data

Integration and Extraction

Connectivity: Configurable connectivity to hundreds of applications and end-points
Transformation: Drag-and-drop UI for data transformations
Workflow: Visual interface for designing workflow rules
Management: Easy manageability through single web-based console

Accelerate Your Projects With Template Integration Processes (TIPs)

With thousands of successful RightNow customer integrations, Cast Iron leverages a wealth of integration experience to provide a comprehensive set of TIPs. Offered for the most common integration scenarios between RightNow and a number of enterprise applications like NetSuite, SAP, Oracle, etc., these TIPs eliminate the need to build your integrations from scratch. You can simply log in via your browser, select the template that best suits your requirements and enjoy proven, supported and certified processes. The TIPs can also be further customized to meet your specific needs using a simple configuration wizard.

TIPs-PIPs browser screen shot

Getting Started

Thank you for your interest in Cast Iron Systems. To speak with someone immediately, please call (650) 230-0705. Or, you can simply fill in the short form below and you will be contacted within 24 hours.

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Please select the deployment in which you're interested:

Cast Iron Cloud™
Cast Iron Integration Appliance™
Cast Iron Virtual Integration Appliance™

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OmniConnect™ Products

Cast Iron Cloud2™
The Cast Iron Cloud2 for RightNow™ is our integration-as-a-service solution. Using a "develop once, deploy anywhere" approach, the Cast Iron Cloud2 is ideally suited for RightNow customers with a majority of their applications based in the cloud and want no infrastructure on premise.
How To Purchase
Learn More:
Cast Iron Cloud™
Cast Iron Integration Appliance™
The Cast Iron Integration Appliance for RightNow™ is our on-premise integration solution. Useful for RightNow customers with a majority of their applications based on-premise that seek a standards-based platform and find software-based integration solutions too complex. Also available as a virtual appliance that can be installed on a company's own hardware.
How To Purchase
Learn More:

Cast Iron Integration Appliance™

Cast Iron for RightNow

Integrate RightNow — in Just Days!

Connect RightNow with Your Enterprise

Benefits

Why Choose Cast Iron OmniConnect for RightNow Integration?

Fastest Time to Market:

Lowest Costs:

Simplest Monitoring and Management:

Most Rapid, Efficient Development:

Overview

Problems Solved

What Problems Does Cast Iron OmniConnect Solve?

Migrate data or synchronize data in real time between RightNow and other applications to provide a 360° view of customers:

Connect RightNow with:

Benefits

How It Works

Simplify Your Integration Projects:

Migration and Data Quality:

Integration and Extraction

Accelerate Your Projects With Template Integration Processes (TIPs)

Problems Solved

Getting Started

Getting Started

How it Works

OmniConnect™ Products