The family of Cast Iron Integration Appliances for RightNow comprises of four products — iA2000-RN, iA2500-RN, iA4000-RN and iA4000HA-RN — designed to meet different customer needs. The functional comparisons between these three RightNow integration appliances are:
| iA2000-RN | iA2500-RN | iA4000-RN | iA4000HA-RN | |
|---|---|---|---|---|
| Applications connected to RightNow | One | One | Multiple |
Multiple with HA |
| Pre-built connectivity to RightNow |
|
|
|
|
| Supports all RightNow objects including objects with custom fields |
|
|
|
|
| Web Services wrapper for RightNow XML API |
|
|
|
|
| Preconfigured templates for RightNow integration |
|
|
|
|
| Powerful data migration and data quality features |
|
|
|
|
| Simplified integration with Template integration processes (TIPs) and self-guided wizards |
|
|
|
|
| Flexible deployment options: on-premise or hosted in the Cloud |
|
|
|
|
| Low monthly subscription pricing |
|
|
|
|
| 24 * 7 Production support |
|
|
|
|
| No restrictions on number of users |
|
|
|
|
| Graphical data transformation |
|
|
|
|
| Content-based data routing |
|
|
|
|
| Lights-out management and error notifications |
|
|
|
|
| Guaranteed delivery of transactions |
|
|
|
|
| Web-based monitoring of integrations |
|
|
|
|
| Secured management and data communication |
|
|
|
|
| Bi-directional real-time and batch integration |
|
|
|
|
| Designed for high reliability across multiple projects (built-in battery backup) |
|
|
|
|
| Unlimited enterprise application connectivity |
|
|
||
| Redundant hot-swappable components |
|
|
||
| Two quad core CPUs for enhanced performance |
|
|
||
| High-throughput projects |
|
|||
| Automatic failover capability |
|
|||
| Hot-standby appliance |
|