Business Problem

• Need real-time, integration:
  • Salesforce with Catepillar's (CAT) DBSI application on DB2/AS400
• Needed turn key solution that is dealer friendly

Competing Technologies

• Custom code not scalable and too difficult to maintain
• Integration partner too expensive for changes

Solution

• Integrates customer master data between dealers and CAT's DBSI
• Easy to maintain, reliable solution
• Eliminated: Custom code

Results

• Integration delivered in 3 weeks
• Leveraged solution for other CAT dealers
• Additional projects to include warranty process, service order process, and inventory management process