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Case Study Summary
Industry Telecommunications
Endpoints Siebel, Syspro
Business Problem Solved Sales Order Visibility

Business Problem

  • Sales order integration between SYSPRO (ERP) and Siebel (CRM)
  • Existing process cumbersome:
    • Manual
    • Labor intensive
    • Time consuming
  • Urgent 30 day deadline for integration

Competing Technologies

  • Rejected NetManage – too limiting
  • Rejected Fiorona – not scaleable

Solution

  • Cast Iron integrates SYSPRO with Siebel:
    • Bi-directional
    • Real-time
  • No Coding to complete entire project

Results

  • Integration completed in 10 days
    • Rolled out in 30 days
  • Errors reduced by 95%
  • Initial success leads to more projects:
    • Notifications to channel partners
    • Enhanced SYSPRO workflow