Business Problem

• Bi-directional integration needs:
  • Customer and contact data from salesforce.com to work order application
  • Work order (sales order) status from LiveLink to salesforce.com
• Current Data Entry process
  • Manual
  • Time consuming
  • Error prone

Competing Technologies

• Custom Code: Not scalable

Solution

• Cast Iron sync up data in real time:
  • Customer and contacts (10,000 records)
  • Work orders (1000 per day)
• No Coding to complete entire project

Results

• Project delivered in 30 days
• Sales reps have real-time access to order status
• Eliminated customer master inconsistencies