Business Problem

• Enable Customer Support to have instant access to customer SLAs
• Integrate Oracle-based Order Management application (POMS) with On-Demand CRM (RightNow)
• 20 day deadline
• Abandoned in-house effort due to product limitations

Competing Technologies

• Rejected Custom Code as it doesn't scale
• Rejected AboveAll as it could not connect to RightNow

Solution

• Cast Iron connects Order Management (Oracle) with On-Demand CRM (Right Now) in real time
• No Coding to complete entire project
• Single Console to track transactions

Results

• Entire project completed in 10 days
• Customer configured entire project without any training
• Payback in less than two quarters