Business Problem

• Service records not available for QC, invoice matching
• Data from third-party service centers unreliable
• Multiple batch custom scripts: Perl, XLST, FTP are costly, error-prone. Could not scale

Competing Technologies

• Custom Code (existing solution):
  • Error-prone
  • No visibility into transactions

Solution

• CI simplifies returns process
  • Real-time repair (XML) and ERP (SQL) data
  • Alerts notify business user of success/failure
  • Invalid returns held for later repair

Results

• Project completed in 17 days
• Users get real-time notification errors and transactions
• Next steps: Integration with 2500 service centers worldwide
• Initial success leading to additional strategic projects: RosettaNet integration with partners